Shipping & Refunds
The Kaleidoscope Science Store is happy to offer shipping for a flat rate of $10.00 per order in British Columbia, $15.00 per order for other provinces and territories, and FREE shipping for all orders over $60 (BC only, $75 other provinces/territories). We are pleased to be able to ship domestically across Canada.
Please Note: We are currently not shipping outside Canada.
All online orders are shipped through Canada Post unless curbside pickup is selected during checkout. Once your order has been shipped, you will receive a shipping notification email. Kaleidoscope works hard to ensure orders are met in a safe and timely matter. We will be shipping orders within 1 day of your order confirmation email, including weekends and statutory holidays.
Typical shipping times are between 3-7 business days, depending on the final shipping destination. Please note, Canada Post may be experiencing delays due to the COVID-19 pandemic. We thank you for your patience during this time with any delays that may occur once your order has left our facility.
We believe that now, more than ever, the world needs people who care about science. Help us fund the future and next generation of problem solvers, wonder seekers, world changers and nerds.
For additional information on our shipping policy or general inquiries, please visit our FAQs.
We will gladly exchange or refund any unopened or defective merchandise within 30 days with a valid receipt. In order to qualify for a refund, your items must be in their original packaging, unopened, and in the same condition in which you received them.
Items exempt from refunds are:
- Face masks (if opened)
- Socks (if opened)
- Gift cards
- Sale items
Situations where a partial refund may be given:
- Book with damage or sign of use
- Any item not in its original condition
- Any item that is returned more than 30 days after delivery
Once your item has been received and inspected by our staff, we will send you an email notification letting you know if your refund has been approved, partially approved or rejected.
If approved, or partially approved, your refund will be processed through the original method of payment. Typically refunds will appear on your bank statement 3-5 business days after refund confirmation.
LATE OR MISSING REFUNDS
After you have received an email confirming your payment was refunded, it will take approximately 3 – 5 business days for the refund to show up on your statement, depending on province or territory.
If after 5 days you haven’t received your refund, contact your credit card company to see if the refund has been authorized.
If they have no record of the refund, please contact us and a staff member will be able to assist you.
We will replace items that are defective or significantly damaged in transit. If you require an exchange, please contact us directly at firstname.lastname@example.org with your order confirmation, which item to replace and why. Once approved, you’ll be able to send us the item at:
Kaleidoscope Science Store
1455 Quebec Street, V6A 3Z7
Vancouver, BC, Canada
For damaged or defective items, we’ll deduct shipping costs for returns/exchanges. Otherwise, you will be responsible for paying shipping costs. Shipping costs are non-refundable.
The time it will take for your exchanged product to reach you will depend on where you live. You can track your order via Canada Post once we send the replaced item.
We do not guarantee that we will receive your returned item.