General
Can I visit the Science Store?
Yes, you can! Please visit the Science World website https://www.scienceworld.ca/welcome-back/ for information on our operating hours.
Can I visit the Science Store without purchasing an admissions ticket?
Yes, walk-ins are welcome! Please enter through the Science World lobby, where one of our friendly staff will assist you. Please note, you will have to leave a piece of government ID to bypass the admission rate, you will have 15-minutes to visit the Science Store.
Do you offer delivery or curbside pickup for the online store?
We offer both delivery through Canada Post and UPS (with a flat charge) and curbside pickup (free) on all items in the science store.
I don’t live in B.C. Can you still ship to me?
Yes, we ship Canada-wide.
Please Note: We will not be shipping outside of Canada at this time.
What is the processing time for online orders?
We work hard to ensure orders are met in a safe and timely matter. We will ship orders within 2-business days of the confirmation email, including weekends and statutory holidays. We are open 7 days a week.
What if I can’t find my confirmation email in my inbox?
Please check your junk mail as it may have been flagged. If you still can’t find the confirmation email, please give us a call at 604-433-7580 and we’ll be happy to confirm your order and resend the confirmation email.
I’m a Science World BC member; can I redeem my discount online?
Yes, please call us at 604-443-7580 to receive the online discount code. Please be prepared to have your membership card and/or your name on file.
I’m a BC teacher; can I redeem my discount online?
Yes, please call us at 604-4437580 to receive the online discount code. Please note, your name will have to be registered on the BC Teacher Association website.
I have a Science World gift card; can I redeem it online?
At this time, we are not able to process gift card transactions through our website. Please visit the science store onsite and we will be happy to assist your gift card transaction.
Curbside Pickup
Are all the items online eligible for curbside pickup?
Yes, all items online are available for free curbside pickup. Just choose the “curbside pickup” option when you check out.
When will my order be ready for curbside pickup?
We are working hard to ensure orders are met in a safe and timely matter. We will process pickup orders within 24 hours of the confirmation email, including weekends and statutory holidays. We will send you an email once your order is ready for pickup.
We are open 7 days a week. We thank you for your patience.
Where do I pick up my order?
Free ten-minute parking will be available to you in front of Science World in the designated curbside pickup layby lane. Please follow the instructions provided in your pickup confirmation email.
What do I need to pick up my order?
We ask to provide your pickup confirmation email, confirm the name on the order, and the make and license plate of your vehicle (if driving) before we bring your order out to you.
Can I still pick up my order if I don't have a car?
Yes, you can. Select curbside pickup and in the special notes, write that you will be coming in person to pick up your order. A staff member will bring your order to you.
Can someone else pick up my order if I cannot make it?
Please contact us to let us know if someone other than you will be picking up your order. Ensure they have the pickup confirmation email when they arrive at Science World. They’ll need to provide their name and make of their vehicle, if driving.
How long will I have to pick up my order?
To ensure space in our store, we ask that you pick up your order within one week from receiving your pickup confirmation email. If you have not picked it up by then, we will process the order as a refund and pay back the credit card provided. If you are unable to pick up your order within a week, please contact us and we will be able to assist you.
Can I pick up some items in my order and ship others to my house?
Unfortunately, no. You must create two separate orders if you would like to do that.
What if I want to pick up my order, then do more shopping inside the store?
If you’d like to come inside, you will be required to park in our paid lot (if driving) and enter the lobby as a walk-in visitor.
Shipped orders
When can I expect my order to arrive?
We ship orders within 2-business days of the confirmation email, including weekends and statutory holidays. You will receive an email with a tracking number once your order has shipped. We are open 7 days a week.
Orders shipped through Canada Post and UPS typically take 2-7 business days, depending on the destination. We thank you in advance for your patience.
Returns
Can I cancel my pick-up order?
You can cancel your curbside pickup order and receive a refund at any time by contacting us.
Can I cancel my shipped order?
Please contact us as soon as possible to cancel an order. If your order has already shipped, please contact us once you receive it and we’ll be happy to assist you with returning the order and processing your refund.
How do I return an item (or order) that I picked up?
Please contact us so that we may assist you in arranging a time to complete the in-store return.